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We take pride in creating high-quality, practical products designed to support real estate professionals in their day-to-day work. Below you’ll find all the details on our shipping and refund policies.

• Processing Time
  All orders are packed and dispatched within 2–3 business days of purchase. Please note that during peak periods (such as launches or sales), processing times may be slightly longer.
   
• Shipping Within Australia
  We ship Australia-wide using trusted courier services. Shipping costs are included in your purchase.
  
• International Shipping
  We currently offer international shipping to select countries. Delivery times vary depending on your location and customs processes. Please note that any duties, taxes or import fees are the responsibility of the customer.
   
• Tracking
  Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.
   

• Damaged or Faulty Items
  If your item arrives damaged or faulty, please notify us within 7 days of receiving your order with photos of the issue. We will arrange a replacement or refund.
   
• Returns Process
  Approved returns must be sent back in their original, unused condition with all packaging intact. Return shipping costs are the responsibility of the customer unless the product is faulty.
   
• Refunds
  Once your return has been received and inspected, we will notify you via email. Refunds will be processed back to your original payment method. Please allow 5–10 business days for funds to clear, depending on your bank.